At Dust Arrest we want you to be entirely confident and satisfied with your purchase.
For this reason, and to enable you to physically see and trial the products in the comfort of your own home or workplace, on most of our products under £300, we offer a 30-day no quibble money back guarantee from the date you ordered regardless whether the product has been used. This applies to the following product SKUs as noted with the satisfaction guarantee stamp on the relevant product page:
All other products are backed by our 14-Day money back guarantee provided the product is returned unused and in original packaging.
Now don't get us wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed. No questions asked.
Here's how it works:
- Fill out our returns form here. You will be provided with a RMA number (Return Merchandise Authorization number), along with the return address to ship the product back to us. We really make it simple and as easy as possible.
- Return your product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can look it up) and your RMA number.
- The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
- Products that have been misused, abused or used on Hazardous Dust cannot be refunded, nor those products that have been personalised or made to order.
- Refunds are usually processed & paid within 14 working days of receiving the goods back to our warehouse.
- In the unlikely event of dispute our regular terms & conditions shall prevail.